SHIPPING & RETURNS

Shipping Policy

At Hidden Pleasures, we pride ourselves on fast and discreet dispatch service, which allows our customers to enjoy their purchases hassle-free and as soon as possible.

Orders are shipped within 24-48 hours from or warehouse in Australia (excluding weekends).

We utilise various delivery carriers such as Australia Post and DHL.

Metropolitan areas (excluding WA &NT)

Standard Shipping: 2-5 business days $9.95

Express Shipping: 1-3 business days $14.95 (free for orders over $150)

Some deliveries may take slightly longer than stated, especially those outside metropolitan areas. We cannot be held liable if your parcel is lost or stolen during transit or from your delivery address.

Return & Exchange Policy

Due to the nature of the products we sell, we cannot accept exchanges on any product or returns for change of mind purposes.

Hidden Pleasures take pride in supplying our customers with high quality, luxury products. All products are quality inspected prior to packing. In some cases, our suppliers don't always get it right. In the event of a faulty product, we will immediately put things right. We will accept returns that are covered under the Consumers Guarantee Act or Fair Trade Act. In rare cases where there is a manufacturing fault, we will replace them within our 30 day warranty period. Under no circumstances do we on-sell returned items. Any products returned are disposed of or returned to the manufacturer.

If you believe you received a faulty product, please ensure you check the following:

For products containing batteries, have new batteries been tried? The majority of products that don't seem to be working are due to errors with batteries.
Check the batteries are in the correct way, replace the batteries or recharge your product.
Try holding down the 'on' button for 3-5 seconds. Some products come with a travel lock in place to prevent them from turning on accidentally.
If the product is rechargeable, please fully charge the product before attempting to turn it on. Some products come with a residual charge, but some may require charging before first being turned on.

In the event that there is a fault with your product, we are happy to replace your item within the warranty period. To arrange this, please contact us with the details of your fault. Please include the following details:

Full name, delivery address and order number of the product.
Date of purchase
A description of the issue
If possible, a photo or video of the fault.

We will determine if we need to send you a return courier bag for the item, before we arrange for a replacement to be sent out to you. In the event that the same item is not available, we will issue you with a store credit of the same value to use towards purchasing a new item on our website. Under no circumstance are returned products ever on-sold. They are returned to the manufacturer for fault analysis and replacement.